Contact: info@orbit-solutions.io. Please include your device (phone model or Mac) and the error text if you have one.
FAQ
Which email accounts work? Google (Gmail, Google Workspace) and Microsoft (Outlook, Hotmail, Live, Microsoft 365) through sign-in, and almost any other provider through SMTP: your own domain, iCloud, Yahoo, GMX, Zoho and more.
Gmail, iCloud or Yahoo over SMTP says the login was rejected. These providers need an app password instead of your normal password. For Gmail, using “Continue with Google” avoids this entirely.
My company’s Microsoft account says I need admin approval. Many companies only let IT approve apps that send email. Ask your IT admin to open this link once and approve HyperFastScan for your organisation:
https://login.microsoftonline.com/organizations/v2.0/adminconsent?client_id=a45169cf-9e2b-401d-885f-d43cb4e1bb80&scope=https://graph.microsoft.com/Mail.Send&redirect_uri=https://orbit-solutions.io/hyperfastscan/support/
Is there a size limit? Microsoft accepts about 3 MB of attachments per email from apps, and HyperFastScan shrinks scans automatically to fit. Gmail and most SMTP servers allow around 25 MB. Black & white mode makes files much smaller.
Can I send files other than scans? Yes. Share any file to HyperFastScan (or pick it with Choose files) and it goes out as it is: PDFs, Word, Excel and so on. Photos and images become pages of a PDF.
How does it work on a Mac? Drop files on a destination in the window, on the menu bar icon or on the Dock icon, or use Share → HyperFastScan in Finder, Preview or Mail. Check the subject and press Enter. Scan with iPhone uses Continuity Camera, and Settings lets you set a keyboard shortcut that brings HyperFastScan up from any app.
Where are my sent scans? On your device only, under each destination on the home screen. Tap to open or share, swipe left to delete. You can turn on auto-delete after 30 days in Settings → Storage.
I bought the unlock on another device. Open the paywall and tap Restore purchase while signed in to the same Google Play or Apple account. An unlock bought on iPhone or iPad also works on the Mac, and the other way round. Purchases don’t move between Google Play and Apple.
Can I get a refund? Refunds are handled by the store you bought from: Google Play https://support.google.com/googleplay/answer/2479637 or Apple https://reportaproblem.apple.com.
How do I remove HyperFastScan’s access to my account? Google: https://myaccount.google.com/permissions · Microsoft: https://account.live.com/consent/Manage. Then remove the account in the app’s Settings.